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All departments directly request accounts for contractors through the Service Hub.Įligibility An Outlook account is provided to all UCOP staff, contractors, and other associated personnel.These departments are the Office of the General Counsel Secretary of The Regents California Digital Library Ethics, Compliance & Audit Lab Management and UC Press.) (Some departments do not use HR and instead directly request accounts for their new employees through the Service Hub. How to Order Use the Service Hub to request an email and calendar account, call (510) 987-0457, or email For new employees, the Human Resources department requests the account on behalf of the department. Be sure to routinely purge the archive of email you no longer need. Messages you need to keep should be stored in folders in the Outlook Online Archive. One-year Email Retention Policy: Email messages in the Inbox (including any subfolders you’ve created), Sent, Drafts, and Junk folders older than one year are automatically deleted.Outlook Web App: OWA allows customers to use any Internet connection to access e-mail.The calendar is also used to reserve UCOP conference rooms. If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.Service Description UCOP provides integrated email and calendar service using Microsoft Office 365. Make sure your mail app isn't set to check for new email too frequently.Try signing in directly on the Gmail app. The email client's sign-in method might be insecure.If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client.Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account.Important: If you sign in with OAuth, use your regular Google password.Use an App Password: If you use 2-Step Verification, try signing in with an App Password.Update your email client to the latest version.If you have these problems or can’t sign in, first check to make sure you’re using the right password.