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Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.

We do not accept returns of restricted items.

Fabric face masks cannot be returned due to safety and hygienic reasons.

We cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken.

Undergarments are Final Sale for hygienic reasons.

For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.

H&M will refund most items within 30 days of purchase, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions: If you decide to make a return or exchange, head to any H&M store in the United States (excluding Puerto Rico), or register your return in the return portal.

You have 30 days to decide if an item is right for you.